Privacy Policy

PRIVACY POLICY

This Privacy Policy describes how Petchii (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you access or use our website and services, or make a purchase from us. By using our website, you consent to the collection and use of your information in accordance with this policy. We may collect personal information including, but not limited to, your name, email address, phone number, billing and shipping address, payment details (processed securely via third-party payment providers), and any other information you voluntarily provide. We may also automatically collect certain information about your device and usage of our website, including your IP address, browser type, time zone, referring URLs, and information collected through cookies and similar tracking technologies. This information is used to process transactions, fulfil orders, provide customer support, communicate with you, improve our services, detect and prevent fraud, and, where permitted by law, send marketing communications. We may disclose your personal information to third-party service providers as reasonably necessary to operate our business, including payment processors, shipping carriers, IT service providers, and analytics platforms; however, we do not sell or rent your personal information to third parties. You acknowledge that some of these third parties may be located outside your jurisdiction, and your information may be transferred, stored, or processed internationally, including in Australia and other countries. We take reasonable administrative, technical, and physical measures to safeguard your personal information, but we do not guarantee the security of information transmitted over the internet. You have the right, subject to applicable law, to request access to, correction of, or deletion of your personal information, and to withdraw consent to certain uses of your data. Our website uses cookies and similar technologies to enhance user experience and analyse site performance, and you may control the use of cookies through your browser settings. We reserve the right to update or modify this Privacy Policy at any time, and such changes will be effective upon posting on our website. It is your responsibility to review this policy periodically. If you have any questions regarding this Privacy Policy or your personal information, you may contact us.