Refund Policy

At Petchii, we want you to love your purchase 🐾
If something’s not quite right, here’s how we can help.

 

 Change of Mind

 

We accept returns for change of mind within 14 days of delivery.

To be eligible:

  • Items must be unused and in original condition
  • Returned with original packaging

Please note:

  • Return shipping costs are the customer’s responsibility
  • Original shipping fees are non-refundable

 

 

Faulty or Incorrect Items

If you receive a faulty or incorrect item, we’re so sorry — we’ll make it right.

Please contact us within 3 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos

Once approved, we’ll offer a replacement or refund.

 

Refunds

 

Once your return is received and inspected, we’ll notify you of the outcome.

If approved:

  • Refunds will be processed back to your original payment method
  • Please allow 3–7 business days for the refund to appear

 

Exchanges

 

We currently do not offer direct exchanges.
If you’d like a different item, please return your original order and place a new one.

 

 

 Refunds
Once your return is received and inspected, we’ll notify you.
Approved refunds will be processed back to your original payment method.

 

If you have any questions, feel free to reach out : contact@petchii.com

 we’re always here to help 💌